case studies
Leading property owners choose Tenco.
Tenco works with some of New Zealand's leading property owners and most complex commercial sites — from waterfront precincts and landmark office towers to shopping centres and retirement villages.
These case studies show how we help clients establish embedded and customer networks, improve billing processes, simplify operations, and achieve better long-term outcomes from their utility infrastructure.
Case Study · Embedded Network
Tenco supports sustainable living at Wynyard Central.
Willis Bond · Wynyard Central, Auckland
Wynyard Central is a cutting-edge development in Auckland's waterfront district. A vibrant, environmentally sustainable precinct within walking distance from the CBD, it sets new standards in residential living with its Homestar 7 rating for sustainability and energy efficiency.
The 25,000 sqm development, comprising 113 beautifully designed residences also houses various ground-floor retailers, crafting a community that is both luxurious and conscious of its environmental footprint.
Leading property developer Willis Bond selected Tenco to establish an embedded network at this award-winning site. Tenco's strategic approach led to financial and environmental benefits for the body corporate and residents of Wynyard Central.
The Challenge
Creating a development of Wynyard Central's scale, embracing both luxury and sustainability, required careful planning and execution. The developers were seeking a seamless integration of an embedded network to complement the sustainability initiatives and to generate revenue that would benefit the body corporate.
The Solution
Tenco was entrusted to set up an electrical embedded network as well as private network for water billing. The customised solution included:
Network Connection Agreement Review: Ensuring compliance with local regulations
Embedded Network Setup and Management: Implementing the private electricity distribution network efficiently
Electricity Supply Procurement Services: Driving down the cost of electricity supply for the development
Provisioning of All Retail Electricity Meters: Ensuring timely installation to facilitate a best-in-class experience for incoming residents at the best price point
Regular Reporting and Technical Data: to support network implementation and sustainability initiatives
The Outcome
Tenco's embedded network solution not only met the development's unique requirements but also created an additional revenue stream that benefit the residents into the future. The integration of the network was seamless, enhancing Wynyard Central's prestige and appeal.
The Wynyard Central project illustrates Tenco's commitment to delivering innovative and tailored solutions for complex projects. By partnering with Willis Bond, Tenco has further cemented its reputation as a trusted provider of embedded networks, contributing to the broader trend of environmentally sustainable developments in New Zealand.
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Willis Bond selected Tenco to establish an embedded network at our award-winning Wynyard Central development in Auckland. Willis Bond subsequently transferred ownership of the network to the body corporate who use the additional revenue generated to offset fees and provide annual savings for each owner.
It’s a point of difference for us as a developer. Tenco was extremely helpful during the set-up of the embedded network. We are more than happy with the outcome to the extent that we rely on Tenco to implement embedded networks across all our developments where it's a value-add for the body corporate.
Rohan McKain - Senior Development Manager, Willis Bond
Case Study · Embedded Network
Tenco Generates Recurring Revenue for Best-in-Class Property Developer.
Precinct Properties · Commercial Bay, Auckland
Tenco was commissioned by Precinct Properties to roll out an embedded network across its prestigious Commercial Bay development in Auckland.
Commercial Bay combines world-class urban shopping with a state-of-the-art office tower and food destination. The project encompasses five buildings and is positioned at the bottom of Queen Street – historically the mercantile hub of Auckland.
Tenco provided a suite of bespoke solutions to Precinct during both the development and construction cycle, which included:
network connection agreement review
negotiation of local network costs during construction
embedded network setup and management
electricity supply procurement services (construction and post completion phases)
provisioning of all retail electricity meters
gas and water billing services post completion
Tenco is the largest provider of private utility network solutions in New Zealand. Tenco has been serving the property industry since 1998 and manages over 300 networks
Price says, “nearly all the large commercial property owners have had embedded networks established across their portfolios. Our clients own shopping centres, office towers, apartment buildings, airports and retirement villages. Tenco’s experience, technology and industry knowledge means it has all the necessary facets required to operate successfully across the full spectrum of the New Zealand electricity market. We have agreements with all the main industry participants including local network companies, electricity retailers and metering equipment providers.
Six-year plan
In 2014, Tenco was appointed to implement a network infrastructure strategy within Commercial Bay.
Network goes live
March 2020: Retail centre embedded network implemented in preparation for opening. June 2020: PWC Tower embedded network implemented in preparation for client fitouts.
Client solutions
Tenco have established over 300 private utility networks for property owners across New Zealand.
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Commercial Bay would be an incredibly large undertaking for any property developer. Tenco made the electricity network setup process seamless with its customer-centric approach and broad capabilities, resulting in substantial commercial benefits for Precinct and its clients.
Precinct, our clients and our shareholders all win when our electricity network is managed by the experts. We're able to capture a recurring revenue stream and increase the capital value of the development. We've worked with Tenco since 2013 and knew that we could trust them to get it right.
Paul Singleton - National Operations Manager, Precinct
Case Study · Portfolio Rollout
The Future of Utility Networks in the Commercial Sector.
Precinct Properties · 14 properties, Auckland & Wellington
Utility billing and solutions provider Tenco overhauls electricity networks.
In a 12-month process, Tenco was commissioned by Precinct Properties to roll out embedded networks across its 14 commercial properties in Auckland and Wellington.
The move came about following Precinct's purchase of the Downtown Shopping Centre from Westfield in Auckland in 2013, which was already running a Tenco managed embedded network.
Tenco Managing Director Nick Price who oversaw the project, says Precinct performed an extensive review and decided to have Tenco overhaul their existing utility arrangements.
Precinct Development Manager Mike Patching says Tenco made the process significantly easier by its customer-centric approach and vast industry knowledge, resulting in substantial commercial benefits for the company.
There were a few drivers behind our decision to pursue embedded networks across our portfolio. The portfolio has grown historically over time and our assets have included different electricity regimes with different revenue expectations. A significant driver behind this approach was to streamline our processes and be able to offer our clients choice of retailer. Many of our clients were keen to pursue their own electricity supply which previous to having embedded networks we were unable to offer.
Precinct was charging its clients for electricity at cost across several of its properties, and carrying a significant debt risk from each billing cycle. Patching says the old regime was not commercially feasible.
Tenco have been managing private utility networks for more than 15 years. This has involved the conversion or setup of more than 275 embedded networks since 2005. Price says as commercial property operators become more astute, there is an increasing demand for embedded networks.
Tenco's clients include shopping centres, airports, commercial office buildings, apartment buildings and retirement villages. We work with New Zealand's largest property owners including property that is owned or managed out of Australia. Tenco's experience, technology and industry knowledge means it has all the necessary facets required to operate successfully across the full spectrum of the New Zealand electricity market, with agreements across all the main industry participants including local network companies, large electricity retailers, metering equipment providers and meter reading services providers.
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Essentially we were buying electricity, paying to read the meters, paying for administrative resources, and selling it back at the same price, while carrying the debt risk until it was paid. Other issues added to complicate the process further such as arrears and disputes. It was commercially unsound to continue this model.
Mike Patching- Development Manager, Precinct
Case Study · Retirement Village
Tenco collaborates with Matvin Group to deliver innovative utility network services to The Botanic Silverdale.
Matvin Group · The Botanic Silverdale, Auckland
The Botanic Silverdale has created a vibrant and exclusive retirement village in the Auckland region. With such care devoted to the resident experience, Matvin Group was careful to ensure that a private utility network catered to a range of resident needs.
As the largest provider of private utility network services in New Zealand, Tenco was well positioned to implement a bespoke electricity network on behalf of Matvin Group - the developer of this unique, multi-staged retirement village in Silverdale. Tenco has served the property industry since 1998 and manages over 350 networks spanning electricity water, gas and fibre.
With over 480 electricity connections and extensive communal facilities, The Botanic requires careful infrastructure planning. Tenco was selected to implement a private utility network at the outset to avoid higher costs of doing so at a later stage. This decision means that residents see no impact from the network, have an active connection upon their arrival and can switch to their preferred electricity retailer if they choose to do so.
Tenco provides ongoing support to The Botanic as the village grows each month and a comprehensive solution that includes:
local network connection agreement review
private network setup and management
staged implementation of downstream connections in line with village construction
provisioning all retail electricity meters
electricity procurement services for the communal supply
The Botanic is quickly becoming known as the standard in the next generation of retirement village living. With a private utility network operating in the background, the village owners can rely on a recurring revenue stream to support the maintenance of this critical infrastructure without compromising a first-in-class resident experience.
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With a construction cycle spanning several years, trusting that our service partners can deliver now and into the future is key to the success of our model. Tenco allows us to focus on delivering the development, while they manage the meter installations and issuing of new connections in a programmatic manner. The benefit of this is secondary only to the recurring revenue stream that the private network generates. The fact that this private network allows residents to have their own connections and select their own electricity retailer is a key benefit as well.
Jeremy Quiding - Senior Development Manager, The Botanic Silverdale
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