policies
Our Policies.
Tenco is committed to operating fairly, responsibly and transparently. Below you'll find the policies that govern how we care for consumers, protect personal information, and manage our environmental impact.
Consumer Care
Our commitment to treating consumers fairly and respectfully, with clear rights and responsibilities — complying with the Consumer Care Obligations in the Electricity Industry Participation Code 2010.
Read policyPrivacy Policy
How we collect, use and disclose your personal information when you interact with us — and how we keep it protected. We collect only what we need to provide our billing services.
Read policySustainability Policy
Our commitment to operating responsibly and minimising our environmental impact — including third-party-verified greenhouse gas measurement and continuous improvement.
Read policyTalk to Tenco
Need help or have questions?
If you have any questions about how Tenco and UtiliBill operate, or our obligations, please contact our support team at info@tenco-ebs.co.nz