OUR services - Outsourced Utility Billing
Specialist billing support for complex utility networks.
Tenco provides outsourced utility billing operations for utility, property and infrastructure clients, protecting revenue, reducing risk and supporting customer trust.
We provide billing, reconciliation, reporting and billing-related customer support for organisations operating complex utility arrangements across electricity, gas, water and fibre.
Accurate billing is not just an administrative function. It protects revenue, reduces risk and supports customer confidence.
The case for outsourcing
Why clients choose Tenco.
Utility billing is increasingly complex, with detailed data, tariff, reconciliation, customer and compliance requirements.
Tenco gives clients access to specialist systems, experienced people and proven utility-market processes -- without needing to build and maintain that capability internally.
For clients, this means stronger revenue assurance, lower operational risk and more time to focus on their core business.
the benefits
Why clients gain.
Revenue confidence
Tenco supports accurate billing, reconciliation and reporting, helping clients recover the right charges and maintain visibility over utility revenue.
Reduced operational risk
Our experienced team understands complex utility arrangements, regulated-market requirements and the importance of reliable billing processes.
Specialist capability without internal burden
Clients can outsource billing operations to a trusted provider with the systems, knowledge and scale to manage complexity efficiently.
Full-service support
How Tenco helps.
- Billing and invoice generation
- Reconciliation and reporting
- Billing-related customer support
- Multi-utility administration
- Procurement and advisory support where required
- Ongoing process improvement and commercial oversight
We can support clients directly or operate under white-label and partner-supported delivery models where appropriate.
Depth & scale
The Tenco and Axos advantage.
Tenco brings more than 25 years’ experience unpacking complex utility arrangements for New Zealand clients.
Today, we manage more than 350 networks and support over 100 clients across embedded networks, customer networks, procurement, billing, reconciliation, reporting and advisory services.
As part of the wider UDS group, Tenco is supported by Axos Systems’ utility technology capability. This combination of operational expertise and purpose-built utility systems help clients manage complexity with certainty.
Supported by Axos Systems, Tenco provides outsourced billing services to electricity and gas distribution businesses, retirement villages, shopping centres, industrial sites and business parks. This enables clients to reduce key-person risk, strengthen billing continuity, and operate with confidence while focusing internal resources on their core business and regulatory obligations.
Trusted by leading clients.
Tenco supports a range of utility, property and infrastructure clients with complex billing and network management requirements.
Don’t just take our word for it…
“
Bupa values the financial benefits that private utility networks provide but relying on Tenco allows us to focus on our core business – serving our village residents. Bupa selected Tenco because we wanted to partner with a market leader - and they have only exceeded expectations.
-ANTHONY GOLDSMITH, VILLAGES ASSET MANAGER NZ
talk to tenco
Ready to simplify complex utility billing?
Talk to Tenco about how outsourced utility billing can protect revenue, reduce risk and support your customers.