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OUR services - Customer Network

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Customer Network and Utility Billing Services.

Tenco provides customer network and utility billing services for power, gas, water and fibre supply throughout New Zealand. This includes meter reading, reconciliation, invoice preparation and reporting.

A practical option for building owners, body corporates, developers and property owners who want a clear and structured way of managing their utility supply and tenant billing within a property. 

the basics

What is a Customer Network?

Unlike an embedded network, a tenant connection on a customer network is not a market connection.

In most cases, the landlord controls a single connection point and installs check metering downstream and will invoice at a nominated rate based on meter readings collected.
This means the property owner or body corporate manages the main supply, while Tenco supports the operational, billing and reporting requirements.

We even have our own consumer facing billing website to further simplify the experience – introducing UtiliBill →

Logo of UtiliBill

Billing for power, gas, water & fibre.

Tenco supports a full range of utility billing, with the flexibility to combine services across a single property.

  • White lightning bolt symbol on a black background.

    Electricity Billing

  • Four white outline squares on a black background, arranged in a 2x2 grid.

    Multi-Utility Billing

  • A blank white background with a small shadow at the bottom. No objects or details are visible.

    Water Billing

  • Gas Billing

    Gas Billing

  • A blank white background with a small black asterisk at the top.

    Fibre Networks

  • Two white arrows, one pointing right and one pointing left, on a black background.

    Parallel Billing & Validation

end to end

How Tenco supports your Customer Network.

Tenco can provide a fully customised solution for your customer network. This can range from meter reading to reconciliation to providing direct debit functionality for your tenants.

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Is it right for you?

Is a Customer Network Right for your Property?

A customer network may suit a range of multi-tenanted properties. If you're unsure which model fits your site, Tenco can complete a no-cost desktop assessment.

Commercial buildings
Mixed-use developments
Body corporate properties
Multi-tenanted sites
Shared utility infrastructure
Owners wanting usage and billing visibility
Request Assessment →

good to know

Customer Network FAQs.

  • Unlike the embedded network model, a customer network does not allow for retail choice. The property owner controls the main supply connection and selects a single retailer to provide service to the entire property.

  • The building owner will purchase and install meters -- or the meters can be leased from a third party. Tenco often manages this scope on behalf of the building owner.

  • Typically, the property owner or body corporate own the lines after the demarcation point with the local lines company. This fact does not change when Tenco establishes a customer network on your behalf.

  • Most often, all common area power supply is included within the customer network.

  • Yes, Tenco may offer financing in some cases for setup costs can be paid down with network profits.

  • Tenco provides a summary statement to clients monthly that details the tenant billing activity. Tenco may also prepare annual budgets that provide additional detail upon request.

Talk to Tenco

Not sure which model is right for your site?

If you are a building owner or manager, body corporate member or developer, contact us for a free desktop assessment.

Request Assessment →